If your pro couldn't make it to your booking as arranged, they have the ability to unassign themselves. Get in touch with our customer experience team using the red chat icon in the bottom right corner of your screen, and we'll do our best to make sure your original booking is upheld with a professional who can make it.
Was this booking with your preferred professional? You could always reschedule this booking, and your pro will be given the opportunity to claim the new time. To reschedule, visit your Bookings page.